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Helpline Volunteer Back to Jobs Page
Closing Date: 20.07.18
Salary: N/A Employer: Muslim Women's Network UK
Job Type: Part Time Hours: 7 hours per week
Location: Birmingham Interview Date: W/C 30.07.18
Expenses: A total of £7 per day for subsistence and travel
Number of Volunteers Roles Available: 5
Deadline for Applications: Friday 20th July 2018


About the Role:

Our core service is the Muslim Women’s Network (MWN) Helpline which provides a national, bespoke, faith and culturally sensitive service that is confidential and non-judgmental. It was set up to offer information, support, guidance, and referrals to Asian and Muslim women and girls from diverse ethnic/faith backgrounds, who are suffering from/at risk of abuse or facing problems on a range of issues. Although our reach is primarily Muslim women, the helpline will accept calls from and support women of any faith or no faith. Men who are concerned about women and girls can also call the helpline. The helpline also acts as an interface or conduit between victims and services that offer a concrete response to a request for help. 

MWNUK are looking for Helpline Volunteers to work on the MWN Helpline for 7 hours per week. You will be answering calls and emails, supporting service-users on a range of issues, in line with the ethos of MWNUK. You will maintain administration processes e.g. maintaining the helpline database. 


Main Responsibilities:

  • Providing high level support on the MWN Helpline responding to telephone and electronic enquiries. Responsible for helpline case management including database inputting. 
  • Maintain all information in line with safeguarding, confidentiality and data protection policies at all times.
  • Attend training as directed.

Personal Specification

  • An individual with a keen interest in the charity sector and BAMER and Muslim women’s empowerment.
  • The ability to work in a non-judgemental and culturally and faith sensitive manner.
  • An individual with accurate listening and note-taking skills.
  • An individual with an approachable and friendly manner, with solid communication skills.
  • Individual with a second language; Urdu/Arabic/Punjabi/Mirpuri/Pashtu/Bengali/Gujarati
  • Excellent IT skills (word processing, databases, spread sheets, and outlook).
  • Knowledge of key issues affecting Muslim women and girls, including domestic violence, sexual violence, forced marriage, honour-based violence, hate crime, Islamophobia and mental health.
  • Understanding and adhering to confidentiality, data protection, and maintaining professional boundaries.

Essential

  • Able to commit to working at least 1 day a week on the MWN Helpline
  • Able to undergo 10 days of issue-based training

Application Process:

Stage 1
Please email your current CV and a cover letter - with the job title in the subject line - outlining your suitability for this role to contact@mwnuk.co.uk by midday on Friday 20th July

Any applications not accompanied by a cover letter will not be considered.

Stage 2
Shortlisted individuals will be invited to attend an interview in week beginning Monday 30th July

(Please note we will be unable to provide feedback at stage 1 of the application process)


Further Information

  1. DBS enhanced clearance is required.
  2. Please note that in accordance with The Equality Act 2010 (Schedule 9, Part 1, Paragraph 1), this post is open to women only.
 
 
 
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Address


Muslim Women's Network UK
The Warehouse
54-57 Allison Street
Digbeth
Birmingham
B5 5TH

Registered Charity No. 1155092

Contact Details


Tel: 0121 236 9000
Mobile: 07415 206936
Email: contact@mwnuk.co.uk




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